March 30, 2017

Will Super Clone Pro clone Attachments related to an object?

Yes. Super Clone Pro can clone the Attachments related to standard or custom object.
March 30, 2017

Will Super Clone Pro clone Opportunity Partners?

Yes. Opportunity Partner records can be cloned using Super Clone Pro. In the clone configuration, select the partner relationship to be cloned with the opportunity.
March 30, 2017

What does the ‘Warning: Please select records to be cloned’ message mean on the Mass Clone page?

The Mass Clone page allows records to be searched, selected, and cloned. The search results section of the page has a checkbox column to select which record in the search results should be cloned. The warning message ‘Please select records to be cloned’ will display when none of the records are selected by checking the checkbox and the clone button is clicked. Select records before clicking the clone button.
March 30, 2017

Will Super Clone and Super Clone Pro run in the Lightning Experience?

Yes. The latest versions of both Super Clone and Super Clone Pro work in the Salesforce Lightning Experience. They both typically use a URL custom button, and this type of button will show in the Record Highlights component of a Lightning page. If the custom button is not showing on the Lightning Page, then the Lightning Page must be adjusted to reference the pagelayout that the Super Clone button was […]
March 4, 2017

Where can I view Salesforce appExchange Invoice/Payment history for an app subscription?

Invoice and payment history can be found in the Salesforce appExchange on the appExchange’s MyAccount page. https://appexchange.salesforce.com/myAccount A list of apps installed in your environment will be displayed. Click on the ‘More Actions‘ link to view additional options, and click the ‘View Payment History‘ link. A popup window will appear links to the invoice and payment information.
March 4, 2017

Where can I add an additional user license to the app subscription?

Adding additional user licenses for an app subscription can be done in the Salesforce appExchange on the appExchange’s MyAccount page. https://appexchange.salesforce.com/myAccount A list of apps installed in your environment will be displayed. Click on the ‘Modify Subscription‘ link, and a popup window will prompt you to with the app’s license and subscription information. Enter the new user license count information into the popup window, and click the ‘Save’ button.
March 4, 2017

How do I resolve the error that says I’m not being ‘recognized as a SysAdmin’ when trying to install the app?

This error can happen when trying to install an AppExchange package into an environment that you have logged into using Environment Hub’s SSO authentication. Try using the credentials of the Environment Hub org when a login is requested in the AppExchange’s install process.
March 4, 2017

How do I fix the error ‘Sales Price: field integrity exception: UnitPrice (only one of unit price or total price may be specified)’ when cloning an opportunity?

There is a restriction that only the Unit Price or Total Price is present when creating an Opportunity or Quote line. The default clone configuration action for all fields is to clone them, so one of the field’s configuration actions must be set to clear the value. Try setting the configuration action for the Total Price field as ‘Leave Empty’, and leave the Unit Price configuration action as ‘Clone’.