March 4, 2017

Where can I update my credit card information in the Salesforce appExchange?

Navigate to the Salesforce appExchange’s “My Installs & Subscriptions”. This can be done by clicking your profile icon in the upper right to display the sub-menu.  Find Super Clone Pro in the list of installed apps. Click on the down arrow icon, and select “Manage Subscription” from the sub-menu. Scroll to the bottom of the page, and click the “Edit” button on the right side of the page. Scroll […]
March 4, 2017

How do I work around the ‘An internal server error has occurred’ when cloning an Opportunity?

Cloning an Opportunity that has Quote Syncing turned on may cause ‘An internal server error has occurred’ type of error. The Salesforce platform gets confused because the new cloned Opportunity has a field that references a Quote on the original Opportunity. The field that holds the record id of the synced Quote will need to be cleared. On the clone configuration, set the ‘SyncedQuoteId’ action to ‘Leave Empty’.
March 4, 2017

How do I work around the ‘Maximum view state size limit (135KB) exceeded.’ error on the Configuration Page?

This error occurs when an object has a significant number of fields and/or child relationships. Modifications were made to the Configuration page that improve its ability to mange information about the objects in recent versions of Super Clone. Here is a list of potential workarounds. Non-profit companies may upgrade to the latest version of Super Clone. For-profit companies are encouraged to upgrade to Super Clone Pro. The workaround for this […]
March 4, 2017

How do I fix the error ‘Sales Price: field integrity exception: UnitPrice (only one of unit price or total price may be specified)’ when cloning an opportunity?

There is a restriction that only the Unit Price or Total Price is present when creating an Opportunity or Quote line. The default clone configuration action for all fields is to clone them, so one of the field’s configuration actions must be set to clear the value. Try setting the configuration action for the Total Price(totalprice) field as ‘Leave Empty’, and leave the Unit Price(unitprice) configuration action as ‘Clone’.  
March 4, 2017

How do I resolve the error that says I’m not being ‘recognized as a SysAdmin’ when trying to install the app?

This error can happen when trying to install an AppExchange package into an environment that you have logged into using Environment Hub’s SSO authentication. Try using the credentials of the Environment Hub org when a login is requested in the AppExchange’s install process.
March 4, 2017

Where can I add an additional user license to the app subscription?

Adding additional user licenses for an app subscription can be done in the Salesforce appExchange on the appExchange’s MyAccount page. A list of apps installed in your environment will be displayed. Click on the ‘Modify Subscription‘ link, and a popup window will prompt you to with the app’s license and subscription information. Enter the new user license count information into the popup window, and click the ‘Save’ button.
March 4, 2017

Where can I view Salesforce appExchange Invoice/Payment history for an app subscription?

Invoice and payment history can be found in the Salesforce appExchange on the appExchange’s MyAccount page. A list of apps installed in your environment will be displayed. Click on the ‘More Actions‘ link to view additional options, and click the ‘View Payment History‘ link. A popup window will appear links to the invoice and payment information.
March 30, 2017

Will Super Clone and Super Clone Pro run in the Lightning Experience?

Yes. The latest versions of both Super Clone and Super Clone Pro work in the Salesforce Lightning Experience. They both typically use a URL custom button, and this type of button will show in the Record Highlights component of a Lightning page. If the custom button is not showing on the Lightning Page, then the Lightning Page must be adjusted to reference the pagelayout that the Super Clone button was […]
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